We strive to make purchasing from us as easy, fast, and safe as possible, so that you can buy with confidence. Here is what you'll need to know.
We offer an Easy Returns & Refunds Policy.
We're happy to process returns and refunds on anything you bought from us, whether you bought the wrong item, or it was the wrong size, or even if you just changed your mind. You have 45 days to let us know you'd like to request a return, and you may choose a refund, an exchange, or a store credit. Sale items can be returned for a store credit.
There are some exceptions - we can't accept returns of used bed sheets, bath linens or napery, etc, for hygiene reasons. Delivery costs are not refundable, and return delivery to us is at your expense. In the case of an exchange, we will pay for the postage of sending the replaced item to you.
To initiate a return, please contact us by email, phone, or from our contact form, and quote your invoice or receipt number.
None of this affects your statutory rights under Australian consumer law.
We offer flat rate and fast delivery options.
For deliveries to Australian addresses, we offer delivery by Parcel Post, at standard postage rates. We offer flat rate delivery on orders over $100, and free delivery on orders over $200. We dispatch from Canberra, so delivery times to metropolitan centres are typically 1-2 days for the ACT and NSW, 2-3 days for Victoria, Queensland, and South Australia, and 4-7 days for Tasmania, Western Australia, and the Northern Territory.
For fastest possible delivery, we also offer the option to choose Express Post delivery, which is an overnight service to central areas of most capital cities, and is the fastest possible option.
Orders for items in stock are dispatched as soon as possible, typically within 24 hours. If your item or items are out of stock, we will contact you and let you know the expected arrival time of the back-ordered items, and you will have the option of cancelling or confirming your order.
How would you like to pay?
We accept credit cards, debit cards, and PayPal transfers automatically via our online shopfront. You may also pay by personal cheque, bank draft, EFT deposit, or you can call us by telephone with your credit card details.
We respect your privacy.
At Home French Home we value our customers and respect their privacy. We do not and will not disclose, sell, rent, or loan any personal information we have collected to any third party, including data miners or marketing companies.
The information we do collect is the minimum of personal information to ensure efficient processing of your order - your name, address, telephone number, and email address.
We don't collect or store your credit card details or other financial information. We don't use or deal with credit reporting services.
You can see, correct or update, or remove your information from our lists at any time on request.
You can also join our email list to receive occasional emails from us, and we require a confirmation from you to be added to our list. You can like our Facebook page or follow us on Twitter to see occasional social media posts. We don't send unsolicited emails. You can unsubscribe, unlike, or unfollow our services automatically at any time.
Our web partners include MailChimp (email newsletters), Facebook, Twitter, and Shopify. We use Tyro and eWay to securely handle credit card payments.
Our systems use the Secure Sockets Layer (SSL) to encrypt communications in all areas of the site which require you to provide your personal or account information.
We abide by the Australian Privacy Principles, as updated 12 March 2014.
To err is human...
We take care that our photos, descriptions, and prices are accurate. If errors are found, we will correct them as soon as possible. We reserve the right to correct or cancel orders subject to pricing errors.
We'd love to hear from you.
Questions? Comments? We'd love to hear from you. Our contact details are maintained at our Contact Us page.
This site is operated by Linens of Style Pty Ltd t/as Home French Home - ABN 79 146 903 399. Administrative Office: Unit 5, 20-24 Trenerry St Weston ACT 2611 Tel (02) 6287 2655